How Pym & Wildsmith saved money on their telephone system and gained the latest IP phone technology
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Business type: Coventry-based telemarketing business
Problem: Cable and Wireless informed the company that their telephone lines would cease due to low call traffic. As you can imagine this was a major problem because the company was facing disruption with their telephone system and no clear route of action to solve the issue.
Business type: Manufacturing company
Problem: The business was moving location and needed to keep the same business telephone number and DDI numbers. The business had been using the same number for over 30 years and it was crucial that this remained in place.
Business type: AV installation company
Problem: This particular AV installation company operate nationwide and use mobile phones to communicate with their engineers. The company were using 10 mobile phones provided through a network. The network had given them the cheapest package available but crucially had not asked where the mobile phones would be used.
When the engineers were using the phones it very quickly became apparent that they could not get the coverage they needed. As they travelled round the country they would hit black spots and couldn’t therefore respond to their customers requirements. This led to engineers having to make several return trips to customer premises and to a loss of business.
Business type: Mortgage Consultants
Problem: Leicestershire-based medium sized business moving from Earl Shilton to Hinckley. They were an existing BT customer but didn’t feel confident with BT managing the project. They turned to Trojan Communications who provided the following services.