Case Studies
Coventry-based telemarketing business
Business Type: Telemarketing
Problem:
Cable and Wireless informed the company that their telephone lines would cease due to low call traffic. As you can imagine this was a major problem because the company was facing disruption with their telephone system and no clear route of action to solve the issue.
Manufacturing company
Business Type: Manufacturing
Problem:
The business was moving location and needed to keep the same business telephone number and DDI numbers. The business had been using the same number for over 30 years and it was crucial that this remained in place.
AV installation company
Business Type: Audio Visual
Problem:
This particular AV installation company operate nationwide and use mobile phones to communicate with their engineers. The company were using 10 mobile phones provided through a network. The network had given them the cheapest package available but crucially had not asked where the mobile phones would be used.
When the engineers were using the phones it very quickly became apparent that they could not get the coverage they needed. As they travelled round the country they would hit black spots and couldn"t therefore respond to their customers requirements. This led to engineers having to make several return trips to customer premises and to a loss of business.
Mortgage Consultants
Business Type: Mortgage Consultants
Problem:
Leicestershire-based medium sized business moving from Earl Shilton to Hinckley. They were an existing BT customer but didn't feel confident with BT managing the project. They turned to Trojan Communications who provided the following services.
Making Telephone Technology Easy
Business Type: Metal Industry
Problem:
Pym & WIldsmith, based in Uttoxeter are metal powder-coaters and provide metal spraying and shot-blasting. They have two sites and needed to communicate between them. Office A couldn"t take more calls until Office B had completed a call.
They needed a new telephone system that was user-friendly and customer-friendly as their current system routed calls to the wrong areas of the business, customers had to wait to be called back if someone was not available and they could not communicate between offices.
Their current supplier supplied some information and a quote for £12,000 which included digging a hole to transfer cabling. Feeling this was rather expensive, the company sought solutions from other providers, one of which was Trojan Communications.