Telephone Line Installs
A new telephone line or lines to be installed into a building - usually installed by BT but arranged and billed through Trojan
Telephone Line Rentals
The rental bill comes from Trojan instead of BT or another supplier
LCR
Least Cost Routing – routing calls away from BT to obtain cheaper calls
Mobiles
Mobile phones and calls bulled through Trojan on O2, T Mobile and Vodafone
Connection only mobiles
Mobile phones supplied through Trojan but billed direct from O2, T Mobile, Vodafone, Orange or 3 Mobile
Telephone System
A system is required where a company has 2 or more telephone lines coming in on one number
Maintenance
Ensures that faults on telephones are repaired quickly and without additional cost
Cabling
Cabling required within a building so that telephones and computers can be plugged in and used
Internet access
Refers to Broadband
VOIP
Voice over internet protocol – a means of making calls over the PUBLIC internet using a telephone system or computer
IP Voice
A method of making telephone calls over a PRIVATE internet without the need for a telephone system or computer. More secure than VOIP
Blackberry
A mobile phone that also connects to the internet so that people can go on the web and get emails when out of the office
Smart Phones
Similar to Blackberry but uses a slightly different method to achieve the result