Hosted IP on-screen statistics
On-screen statistics are available for your hosted IP phone system. These statistics enable you to record and analyse the performance of your call handling procedures with your hosted IP phone system.
You can interrogate information and reports such as:
- Queue report overview
- Answered calls report
- Unanswered calls report
- Agents report
- Agent status
- Agent session details
- Agent calls
Each report provides detailed information on the performance of the system and its users so that you can use the data to improve your levels of customer service, award top performing personnel and/or set expected performance levels.
To find out how these on-screen statistics can assist your organisation to achieve improved customer service or for a no-obligation on-line demonstration of the hosted IP on-screen statistics system, call Trojan Communications on 0247 665 1080 or email us.