Making Telephone Technology Easy Pym & WIldsmith, based in Uttoxeter are metal powder-coaters and provide metal spraying and shot-blasting. They have two sites and needed to communicate between them. Office A couldn’t take more calls until Office B had completed a call.
They needed a new telephone system that was user-friendly and customer-friendly as their current system routed calls to the wrong areas of the business, customers had to wait to be called back if someone was not available and they could not communicate between offices.
Their current supplier supplied some information and a quote for £12,000 which included digging a hole to transfer cabling. Feeling this was rather expensive, the company sought solutions from other providers, one of which was Trojan Communications.
We went to see them and took time to understand their issues and their requirements. Our detailed quote showed them exactly what they would be getting and the steps needed to achieve their objectives.
What's more, we were able to provide them with an IP phone system that answered all their requirements at a fraction of the cost. For just £5,000 the company had the latest telephone technology plus:
· Cheaper calls
· Free inter-site calls
· Voice to email
· Auto attendant
· Call queuing
· Soft phones
· And many more functions
“The hosted IP phone system installed at Pym and Wildsmith enables the two sites to work as one so calls can be easily transferred across sites without any cost to the customer,” says Myla Wilson of Trojan Communications. “We don’t need to dig holes because the hosted platform works on a voice internet connection (broadband). All that is needed is wiring and an internet connection to achieve the solution” she concluded.
The phone system also allows personnel to take the office phone home to make and receive calls from a home office (as long as there is a broadband connection).
“During the project dealings with Myla were very professional, when she said people were coming out to re-wire, they did. Not only that, they actually spoke politely and were very accommodating working around us. Myla and her technician came out to our office and installed the phones and full training was provided.
Our new IP phone system means customers are able to get through to the right department and if no one is there our new phone system allows the call to be diverted to a mobile so the customer always gets a response.
Trojan Communications has provided all this without even digging any holes! I would very much recommend Myla and Trojan Communications to anyone looking to improve their business telephone communications. Thank you for making technology easy.”
Marie
Pym & Wildsmith
October 2008
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