Business type: Coventry-based telemarketing business
Problem: Cable and Wireless informed the company that their telephone lines would cease due to low call traffic. As you can imagine this was a major problem because the company was facing disruption with their telephone system and no clear route of action to solve the issue.
Solution: Having experienced Trojan’s customer service previously in providing mobile phone packages, the business had no hesitation in contacting Trojan again.
Aaron Hamshire already had a relationship with the business owner and was able to take the hassle out of the situation completely by arranging the transfer of their telephone lines and those of a sister company over to BT lines.
When the business came to move location, Aaron was again able to assist them with telephone line installation and broadband activation.
Trojan takes great pride in the level of customer service it provides and the knowledge and expertise its people have of the telecommunications industry. Aaron worked very closely with the client and in so doing was able to take away the stress and hassle of their telecommunication issues.